I am impressed because I only encountered this type of service overseas. I have been in the customer service line for about 4 years and sometimes, I feel cynical about our very own society. It is sad to say that Singaporeans generally do not give compliments and take things for granted. They never appreciate when someone went the extra mile to serve them with a smile. It then become a viscous cycle and in the end, all of us suffer and get lousy customer service...
Anyway, I hope that The Soup Spoon get this letter so they can reward the guy or something so that it will brighten up his day too. =)
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